We are strategic planners and use tactically tailored approaches, that prioritise work programmes in the face of competing demands. This approach allows us to deliver efficiency, improve outcomes and transform service performance, increasing transparency, pace and intensity of change programmes. We foster organisation’s ownership of transformational agenda and identify areas of anxiety and pockets of resistance to change to enable realignment of positive incentive and effective communication approaches.
We put patients and clinicians at the heart of discussions and decision-making through developing partnership networks and forums so that stakeholders feel able to contribute to the development of healthcare services and oversee their transition and transformation. This ensures services are clinically-led with a clear focus on performance, clinical outcomes, and promotion of a culture of learning, while embedding a philosophy of improvement, based on the experience of patients and carers.